Constructive criticism vs destructive criticism

Constructive criticism vs destructive criticism

 

After a very nice break away, yesterday I returned to discover a bulging inbox which left me feeling more than a tad overwhelmed, and to make matters worse, one of the first emails I opened turned out to be a lengthy rant about a piece of content I hadn’t complemented with a photo. The feedback was reasonable enough – I had been forced to rush through a digital feature that was to be attached to a marketing email, and the copy had been supplied at the last minute. Because I was extremely short on time, I failed to include a larger photo on this accompanying attached content, and absolutely agree that it would have been the better way forward. No excuses, and I for one am well aware that the best learning usually comes from recognising the mistakes I’ve made (or how I could have improved).

Only thing is, this message from a reader was shared in such a way that it was upsetting, and the tone of voice used was that of an individual who came across (in this email, at least) as one who assumes they know better.

It was really obvious they had not considered:

  • My (as the content creator) feelings and the amount of work actually put into the entire body of work in the first place.
  • Other time constraints and workload pressures I might be facing.
  • All the other things in the overall campaign I’d actually got right!

Do you know the feeling?

Many of you reading this spend much of your day putting yourselves ‘out there’, creatively speaking and otherwise. Whether you are broadcasting on air, writing, blogging, filming, painting or working in PR and communications – it’s all a bit of a risky business for the ego. Some would even say we’re brave for doing it. I know a lot of people who are apprehensive about sharing their ideas, content or stories for fear of any type of criticism.

As content creators and communicators, we are consistently in a position where we need to produce written work or other creative output (videos, social media, blogs, magazine features etc.), and with that opportunity comes the people who are quick to judge our work, and not often in a constructive way.

We’re all pretty used to being ‘judged’, and I think most of the time this actually helps with positive personal and professional growth. Cooper and I began our careers in radio – an industry rife with arrogance and daily criticism of your work! That said, when delivered well, this really can help you become a far better on-air announcer than you ever would without feedback. Similarly, my mentors in publishing consistently showed me better ways to phrase, word, style and so on. This is how we hone a craft. This experience also helps you to develop a thick skin, which is something of a necessity in this and many other lines of work.

Criticism delivered in a negative, thoughtless or hurtful way though (whether intentional or unintentional on the part of the person sharing it), can have an adverse impact on self-esteem and confidence, and for those working in communications and creative industries, it has the potential to cause real problems.

People tend to be quick to pick problems, but very slow to share praise or thanks in the form of emails or comments on social media, websites or blogs. Have you ever been on the receiving end of destructive criticism and what kind of impact did it have on you?

These kinds of experiences remind me to think twice if I catch myself being judgmental and critical of other people’s work, because actually, they’re likely to have put much time and effort into the ideas, reason and production of the content being consumed out there in the public domain (whether you thoroughly enjoy it or not). Sharing feedback on someone’s published work is actually challenging their abilities and ideas, and it’s reasonable to expect that what comes back – if not entirely positive – should be designed to help them grow.

Moral of the story: give feedback constructively not destructively; and if you’re on the receiving end, take the valuable learning from it, and leave the rest at the door.

Today’s challenge: When you see something online today (on social media, a website, news site or blog) that’s helpful, makes you smile or feel inspired, drop a positive comment there to let the person behind it know you appreciate the thought and time they’ve put in. 

Why now is your time to live abroad and travel

Why now is your time to live abroad and travel

A few years ago I compiled this interesting set of interviews for a national women’s magazine in Australia, on when in life is the best time to live abroad and travel. I had the opportunity to chat with some inspiring women over 30 years old, who had decided to take a ‘late gap-year’ – that is, a year to live and work abroad (despite the expectation that a ‘gap year’ is only for under 25s).

Unfortunately, the editorial team at the magazine changed direction during a new year restructure, so this feature never saw the light of day. But, as it’s becoming more and more common to ditch the early backpacker years to develop a career, and then take a ‘risk’ on a life far away from home ‘later’ in life, I’ve decided to dust off this piece in the hope it inspires one more of you to take the plunge this year!


The great (late) gap-year debate.

Why now is your time to live abroad and travel

Would you press ‘pause’ on life in order to head overseas? Four women talk to Sarah Blinco about the risks and gains associated with taking time out for a mid-career ‘gap year’.

A few years back I could think of nothing else but going to live abroad. I felt like I’d missed my chance, entirely career-driven throughout my twenties. Finally I’d reached a horrible point where I felt like I was ‘too old’ to follow a dream. When fate presented an opportunity to move to London, I just scraped in securing a British work visa by age 31. I couldn’t believe what was happening – a chance to live and work overseas, just when I thought it had slipped away. Why then, on my way to London, did I sit fighting back tears, panicking, thinking, ‘what have I done’?

I’d packed all my worldly belongings into the required 20kg checked luggage, said goodbye to family, friends and dog (utterly awful), and was on my way to Britain. No job, no home, no friends. It had only dawned on me that making the decision to leave life as I knew it behind to experience some kind of Eat Pray Love dream was probably the easy (or perhaps stupid?) part. I was doing my utmost to contain my freak-out so that fellow passengers wouldn’t get the wrong idea!

Spinning in my mind were questions like what if some of those loved ones aren’t around when I return? Will I adjust abroad? What if a job isn’t here for me when I come home? Will all my friends be married with kids when I get back? Will I be completely out of the loop? What was I thinking?

If the numbers of older professional Australians working and residing in cities like London, Dubai or New York are anything to go by, women are evidently getting over these fears (as I quickly did) and letting go of safety nets in order to embark upon a ‘contemporary gap year’ – that is, choosing to take a mid-career pause to travel and develop international skills.

In fact, a recent Wanderlust travel survey found that over 50 per cent of respondents thought that taking a gap year for the ‘big trip’ of a lifetime mid-career was actually the best time to go, above post-university, after having children, and retirement.

Taking my homeland, Australia, as an example too, in 2012 there were over eight million overseas departures, and of that number, 372,200 left with the intention of going ‘for good’. The Department of Immigration and Citizenship (DIAC) anticipates that around 80,000 of those Aussies will see the dream realised, starting a new life abroad. Australian Department of Immigration statistics share that 66.1 per cent of this 80,000 departing permanently were in employment prior to leaving, and 25.5 per cent – the largest group, were professional adults, 25 to 39 years old (almost even between women and men); highly skilled and well educated, and increasingly mobile, moving between Australia and other countries as career and life chances appear.

Sarah Blinco Stonehenge England

The concept is undoubtedly exciting, especially to career-minded women who missed a chance to travel earlier. However, when an adult gap year becomes reality and with seemingly more at stake the older we are, is the experience worth the worries associated with putting ‘real life’ on hold?

Teaching in the Middle East

Hannah Wallis, a teacher and education recruitment consultant, admits to a panic attack mid-flight to her new life over such a decision. “I was 30-years-old and chose to move to Jordan following an invitation I’d received to teach there. I had never been to the Middle East and I was really interested in going somewhere that my friends had never tried”. Hannah says the biggest risk to her was leaving a happy life behind in Australia. “I was worried about hating it in Jordan, but it wasn’t until I actually got on the plane that I panicked.”

A gap year involves starting again on one level or another (new home, job, friends, routine…), and obviously for Hannah these issues were magnified. “I arrived in the capital city at midnight… was raced through the airport and taken to a hotel that was in the middle of the desert. I thought this is crazy, what I am I doing? It was like landing on the moon… I was taken to a medical centre where I had a needle stuck in my arm. I wasn’t put in a chair or anything, just jabbed. It was very scary”.

Hannah lived and worked in Jordan for two years. “The first year was good because it was all new to me. The difference in culture is difficult; I was ready to come home at the end of my contract”. She adds that she doesn’t regret the experience and might consider a future gap year teaching in Asia, however Hannah maintains that taking time abroad in your twenties is preferable. “You’re less mouldable [in your thirties]. You know your own limits a bit more but that’s not to say you don’t know them in your twenties. I think it’s easier to go with the flow when you’re younger. Also, when you come back home when you’re 25 for example, you still have time to kick around for a bit; but when you come back in your thirties you have to be serious. Everyone expects you to settle down.

It’s harder to secure visas when you’re over 30, and there does inevitably come a point where you question whether you’re prepared to start again”.

Setting up fresh in Hong Kong

“Is it brave or stupid to take a late gap year?” Sydneysider Fleur Filmer, Startup and business growth specialist, and Managing Director of Lulu and I.com, laughs heartily at the question.

Only a clinically insane person would do what I did – going to Hong Kong, one of the most expensive places in the world, on my own at 35, with no job but yes, I’m very happy for the experience!”

Fleur decided that she wanted to do something totally different with her life and thought that a gap year would broaden her horizons.

“This incredible opportunity presented itself when I was 35 and it’s honestly been one of the best decisions I ever made. My family was shocked – I’d never flown the coup before! They didn’t expect something like this from ‘professional, ‘responsible’ me, but they thought it was courageous… It wasn’t until I’d set up my apartment in Hong Kong and the shipping container with all my belongings was on the sea that I thought, ‘wow, I must be nuts’; I felt empowered though – I’m the only person I know who has ever moved to another country without a job, but I went out, sought advice, started my own business in Hong Kong and the whole thing just felt right”.

Fleur attributes her positive experience to the fact she was older. “You face things with a different head on your shoulders once you’re out of your twenties. Financial security is also a big thing for this version of a gap year. You can experience another culture and not have to slum it. If I’d done this when I was 21 I wouldn’t have appreciated it… I wouldn’t have had the ability to understand how awesome the opportunity to take a gap year is. My experience taught me that if you follow dreams there will be lots of rocky things happen along the way, but if you stick to your guns you’ll get there. This is exactly what I’ve done and now I have devised my absolute dream business in Australia – I owe it all to my gap year in Hong Kong”.

Falling for Paris

Sydney-based book editor, Desanka Vukelich, agrees that an older gap year has improved her confidence. “It’s most certainly a brave thing to do, taking a gap year when you’re mid-career. The experience has helped me to have the courage to know I can do anything”.

In 2008 at the age of 30, Desanka left a prestigious job as an in-house editor and moved to Paris for a year. She explains, “I knew I wanted to travel and work overseas but mostly in my twenties I was shy and wasn’t ready for the adventure”.

The critical risks to Desanka were employment, and pride. “I was really scared of failing in the respect that I wouldn’t get a job in Paris, and that I’d have to turn around and come back with my tail between my legs. My cousin inspired me by reminding me that I’d never failed at anything I’d tried before, so why should this be different? This gave me the confidence to stop worrying about home safety nets and just get on with my dream”.

Desanka, like Fleur, insists that ‘gut instincts’ played an integral role in overcoming concerns relating to this type of ‘controversial’ life move.

“The period before I left for Paris was definitely a confirmation of the fact I was doing the right thing. It was a very positive time. For me the gap year later in life was worthwhile because I simply had more wisdom than I did in my twenties… I now maintain my own successful business thanks to inspiration and lessons from my time overseas that I couldn’t have gained at home.

Too often we get caught up in worries that turn out to be unnecessary, like what people expect us to do – I feel it’s not a sufficient way to live. I understand that not everyone has the option though, and it’s difficult when people feel obliged to others or even themselves to do certain things. The overriding lesson for me though, is that the risks are worth it and I now live following my heart and instincts. I found work, everything was the same in Australia when I got back, but I had a life changing experience in Paris, it was home”.

There’s no place like London

Katrina Dudley, a marketing professional from the Gold Coast says that she stands testament to the fact that age is advantageous when dealing with challenges associated with a new life elsewhere.

“When I was 19 I moved to Tokyo to live, but stayed for three weeks and had to come home because I was too overwhelmed. My biggest fear ten years later however, was that I wouldn’t have the chance to take this gap year. I was running out of time to secure the working visa and was keen to accept an opportunity in England”.

The British gap year option for Katrina wasn’t about taking a break from her career but was more about adding to her skill set. “There was some resistance. My parents hated to see me leave. They queried why I would want to go when I had a mortgage, a good job and would have to come back and start again, but a large part of me knew it would be worth the risk. My career was in full swing but I had to follow my dream and I was fortunate to be presented with amazing opportunities in London… Now I am in Australia I see how easily you can slip back into life. I think people are concerned that they will come back to nothing, but it’s all the same.

If anything, employers love the fact that you have broadened your horizons, experience and skills”.

Is an adult gap year brave or stupid? Katrina replies, “In my experience it’s not stupid at all. I think it is a shame that people don’t step outside their comfort zone… When you’re younger a year away is a bit more like an extended holiday; when I lived in London it was ‘real life’. All the risks that seem like issues before you leave home turn out to be inconsequential. In the UK had a network of friends, a responsible job, annual leave. Other people find love and their dream jobs overseas! It is also easier when you’re older and have a well paid career – you appreciate it all differently and have money to do many amazing things… I would definitely consider another gap year. I think it would be brilliant to move to Mexico one day, work remotely on my laptop and learn Spanish”.

When is the best time to live abroad and travel?

Tracey Batty, CEO of Pure Professional Recruitment encounters many considering the ‘contemporary gap year’: “Working offshore is a great thing to do but my advice is to be very clear about what you want to achieve. Build your ‘gap year’ around goals for the year, whether they are to explore, improve career marketability, to make money or to find your passion”.

Primary concerns

  • Not ‘settling down’ and buying a house.
  • Missing out on home front career opportunities.
  • Not being taken seriously / finding employment abroad.
  • Criticism for being ‘irresponsible’; also missing friends and family. Tracey adds, “remember though, twelve months is not a lifetime”.

Worth the risks

  • Increased confidence, professional and personal growth.
  • Finding love, inspiration or adventure abroad.
  • A professional / marketable skill is advantageous in most ‘adult gap year’ cases, improving financial and job security. Tracey notes, “look for international transfers or secondments within your organisation – you may be surprised what you find when you speak to HR or a recruitment company”.
  • It’s now acceptable to not be restricted by antiquated age stereotypes.

For me, I ended up returning for a second time, and am generally happier for the experience (at least for now!). What are your thoughts on the best time to live abroad and travel? Please let us know in the comments below. Similarly, any questions, please ask.

Re-edited in 2015, original interviews prepared in 2012.
5 Rules for approaching a professional online about business and life advice or opportunities

5 Rules for approaching a professional online about business and life advice or opportunities

I – like many of you, I’m sure – am often approached on platforms like LinkedIn, MeetUp or even via email, and asked questions about media, magazines, social media… I’m usually very happy to help – what goes around comes around.

Sometimes however, when I receive a poorly worded, unresearched note that does not contain polite basics like a please or thank you, or even my name spelled correctly, I do feel like ignoring it. Indeed just this weekend I followed up a person who cold-contacted me online to ask about magazine publishing in a rather brash fashion. I did give the benefit of the doubt, and replied straight away as I happened to have a moment to spare on receipt of his initial note; but would you believe, no thank you in reply. Nothing. When I messaged a few days later to ask if he’d received it ok, prompting a, “yes thank you” (or an opportunity for me to let him know that he really needs to work on being more professional in his approach), I received a barrage of other questions back – many of which he could discover answers for by researching just a little bit in the first place.

Instead of focussing on the negative though, I’d like to highlight the messages my colleagues and I do enjoy replying to. They are messages where spelling is checked, some amount of research is obvious, there’s evidence they know who we are and what we do, and they are composed in a succinct, polite and grateful manner.

You’ll find most professionals are happy to help with ideas, mentoring and advice, whether they be editors, bloggers, publishers, producers, performers, entrepreneurs or any other type of business or service provider. There is an etiquette to cold-contacting someone you don’t know on LinkedIn, Twitter, MeetUp, via email etc. Here are my tips on rules for approaching a professional online about business and life advice:

Rules for approaching a professional online about business and life advice

5 Rules for approaching a professional online about business and life advice or opportunities

1. Be diplomatic, not demanding. Perhaps it doesn’t sound like it in your head, but re-read your correspondence (or better still, have someone check it for you) before you press “send”, to ensure your language is coming across as pleasant, not pushy. Keep it short and to the point. Ask reasonable, sensible questions – it’s not up to the person on the other end to give you the Cliffs Notes on whatever you’re aiming to embark on. That is, I’ve basically been asked in the past, “Start from the beginning – I want to create a lifestyle and fashion magazine, how do I write and publish it?” This is information we take years to learn and build on; as much as I’d like to help, you’ll need to do a little bit more research and training than that.

2. Do your research. If you’re approaching a professional for advice, they’ll spot a mile off whether you’re serious, interested and passionate about your purpose, simply by the language you use and the information shared. Yes, of course it’s tempting to seek short-cuts to making a million (or more) off that awesome idea you’ve just had, but, if you’re ignorant about the topic you’re approaching a pro for advice on, it will shine through. Researching the topic will mean you do not come across as a time-waster, and it would be a shame to lose not only a potential mentor, but respect in the industry, simply because the short-cut option (no research and straight to cold-contacting on LinkedIn) is the one you went for. If you do not want or mean to come across as unprofessional, reconsider your cold-contact approach, and know your subject/passion (as you should, if you’re aiming to build a career out of it).

3. Be respectful. People are busier than ever these days. You can show respect by being strategic with the carefully considered questions you ask, by keeping your correspondence polite and succinct, and by demonstrating you have a genuine interest in what you’re talking or asking about. Assuming you’re liaising with a professional in that field, you can be fairly sure they will be enthusiastic about the topic too – if you demonstrate you are, chances are they’ll consider that you’re “one of them”, and be happy to help if they can spare the time. On the respect note too, it’s always a good idea to provide some kind of link, profile image or bio about who you are – that is, I thought it was quite rude to be approached by someone on one of our most common social platforms with a barrage of questions, but no profile picture, no bio or background on who they are. If you’re attempting to network and gain expert advice from a professional you’ve identified online, it’s no good to be operating anonymously (read: highly unprofessional).

4. Be in allowance of the response you may or may not receive. With so many demands on our lives today – both in the office and at home – I can tell you from personal experience and from knowing how my friends operate, lots of people have good intentions to reply with advice or an offer of help, but sometimes it just doesn’t or can’t happen for whatever reason. A non-reply or slow one isn’t always about you (particularly if you’ve been polite, succinct and professional in your approach). That said, you’ve got nothing to lose by reaching out to people for advice, just please consider the other points – basic business and communication etiquette – I’ve made here when you do so.

5. Be grateful. Time is precious and if you are asking for someone else’s advice or insight (especially in the instance where you don’t know them), that’s a big ask – it’s time you’re actually asking for. Don’t take it for granted just because you can quite simply open up a dialogue box on the computer, type in a message and hit “send”. The digital world has opened up so many wonderful portals for seeking advice, growing networks and learning about anything we desire. If you use it wisely, you have the potential to go far.

In the end, consider the same rules as you would for networking in person. That is, you would usually politely introduce yourself, succinctly sell what you’re all about (remember the “30 second elevator pitch”), show your enthusiasm and interest in the person/what they do, and diplomatically ask carefully-considered questions; then you would say thank you.

What’s your experience been with asking or receiving questions via digital platforms? I’d love to know what you think about rules for approaching a professional online about business or life advice – drop me a line in the comments below.

-Sarah.

PS Here’s some more helpful advice on how to approach industry pros and peers via email – The 5 Rules of Email First Impressions